Erabia 2017-08-20T01:00:36+00:00

WHY CHOOSE ERABIA?

eCommerce Arabia “Erabia” is a leader in digital commerce in the middle east and north africa. Erabia’s mission is to minimize the time, cost and complexity of establishing online stores for major retailers, distributors and manufacturers in the region, all on the basis of a small transaction fee that Erabia charges when a transaction is completed online.

CLIENTS AND INDUSTRIES

OUR SERVICES

Erabia Platform

Business customers’ needs are changing, they also expect a highly personalized shopping experience. The B2B Commerce platform empowers businesses to deliver a user-friendly, B2C-class customer experience in B2B environments with complex customer relationships and business workflows.

Erabia Cloud

Included with our e-commerce Platform is hosting and infrastructure management. Our Erabia Cloud enables flexibility, scalability, high availability and security, in state-of-the-art global data centers with 24/7 monitoring and support.

Integration

An e-commerce platform is never complete without proper order processing, financial accounting, warehousing, and inventory management systems. Erabia’s platform offers these systems as part of our standard offering. Some clients, however, already have one or more of these systems, which we help them integrate with the platform.

Digital Catalogue

The first and most challenging step for “brick and mortar” stores that decide to go online is the digitizing of their product catalog. Recognizing this, Erabia offers our experienced merchandising and photography staff to help our clients produce high quality digital catalogs complete with photos, product description, product coding, and pricing information.

Payment Services

We bring with our platform the most favorable payment processing rates in the MENA region. Our platform comes integrated with payment processing services that the client may choose to utilize. We are also able to integrate the platform with virtually any payment processing system that our clients choose.

Customer Service

Customer satisfaction and retention are key to the success of any business especially in the online world where customer ratings, more than any other factor, drive the traffic to or away from the store.

OUR SOLUTIONS

B2C Commerce

Customer expectations are high. Customers want a superior shopping experience, a unified experience across all channels. our B2C Commerce enables businesses to optimize every customer interaction and unifies commerce processes on a single, highly flexible platform.

  • Multi-channel Support
  • Multi-site, Multi-brand on a single platform.

  • Extensive personalization & merchandising.
  • Social networks & SEO.
  • Vouchers, product recommendations, promotions.
  • Fully integrated mobile commerce capabilities
  • Integrated customer service functionality.
  • Built-in master data management product.
  • Centralized order management capabilities.

  • Flexible deployment models.

B2B Commerce

Business customers’ needs are changing, they also expect a highly personalized shopping experience. The B2B Commerce platform empowers businesses to deliver a user-friendly, B2C-class customer experience in B2B environments with complex customer relationships and business workflows.

  • Multi-channel Support
  • Flexible, extensible, scalable.
  • B2C-inspired user experiences.
  • Handling multiple buyer and user roles.
  • Customer self-service administration.
  • Support complex B2B personalization.
  • Customer-specific catalogs and pricing.
  • Streamline order management and fulfillment.
  • Integrates with back-office systems.
  • Launch faster with B2B Commerce Accelerator.

Marketplace

Selling your products online is about presentation and value. You want to offer the most value to your current and potential customers by offering a wider variety of products which may be offered by third party sellers. This is where you need Erabia’s Market Place platform.

As a rule of thumb, marketplaces are difficult to integrate, simply because of the number of parties involved. On the one hand, you have the different sellers, each with their own platform, product catalog, pricing, promotions, and fee structure. On the other hand, you have 3rd party providers that make your marketplace work, which may include warehousing, fulfilment, payment processing, marketing, analytics, etc. Erabia’s platform makes it all happen, seamlessly. Our Market Place platform consists of world leading ecommerce technologies and marketing solutions, all customized for the region. Give us a call or send us an email to learn more about our Market Place platform and its many features and benefits.

Mobile Commerce

Customers are everywhere and they all see to have smart phones. Mobile today is the bridge between the online and offline worlds. Mobile commerce enables businesses to fully engage mobile users and make them part of the full e-commerce experience. Erabia creates a seamless mobile customer experience that help our clients take advantage of the fastest growing sector of e-commerce.

  • Enable cross-channel capabilities.
  • Full support for mobile optimized sites.
  • Barcode / QR and NFC support.
  • Offer location-based services.
  • Deliver text-based services.
  • Targeted mobile vouchers/promotions.
  • Seamless integration of the Web Content Management Module and Promotion Module.
  • Single interface for content coordination
  • Assist customers in-store.
  • Leverage Order Management​.

Hosting Services

Let Erabia provide hosting and infrastructure management of your eCommerce platform. Erabia partnered with Rackspace to provide affordable Managed Services offering flexibility, scalability, 100% availability and security, in state-of-the-art global data centers with 24/7 monitoring and support. like all of Erabia’s services, our Managed Services are offered on a True Partnership basis. We only succeed when you succeed.

  • Private cloud infrastructure.
  • High performance and availability.
  • Global network and data centers.
  • Enterprise-class hosting service.
  • Server, facilities and Network Operation Center security.
  • 24 x 7 proactive monitoring and maintenance services.
  • In-region customer and emergency support.
  • PCI DSS compliant.
  • High-end gateway routers and switches.
  • Back-up and disaster recovery service.

Customer Experience

You have your store online, now what? Unlike your neighborhood mall, foot traffic in cyberspace will only come if you develop the right strategy, adopt the right approach, gain the right insights and deploy the right tools to woo customers, hand-hold them, convert them, make them repeat buyers, and forever own their loyalty.

That’s one tall order!

Erabia offers a variety of customer experience management tools that provide critical visibility, insight and answers to help companies meet online conversion and customer retention objectives.

  • Social media management.
  • Email marketing with the right analytics.
  • SEO optimization.
  • Ad displays & referral marketing.
  • Customer analytics, segmentation, grouping & campaign management.
  • Customer tracking & targeting.
  • Abandoned cart management tools.
  • Customer loyalty solutions.

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OUR PARTNERS

CONTACT ERABIA TEAM TODAY

We are ready to lead you into the future of eCommerce

Our Locations

Erabia HQ Amman

58 Ahmad Ben Hanbal
St. P.O.Box: 653
Phone: +962 6 462 3550
Email: info@erabia.com

Erabia Dubai

Citadel Tower Suit 2802
Business Bay
Dubai, 234143, UAE
Phone: +971 4 4217156

Erabia New York

405 Lexington Avenue,
26th Floor, New York,
NY 10174, USA
+1 212 842 4640