Business customers’ needs are changing, they also expect a highly personalized shopping experience. The B2B Commerce platform empowers businesses to deliver a user-friendly, B2C-class customer experience in B2B environments with complex customer relationships and business workflows.
Included with our e-commerce Platform is hosting and infrastructure management. Our Erabia Cloud enables flexibility, scalability, high availability and security, in state-of-the-art global data centers with 24/7 monitoring and support.
An e-commerce platform is never complete without proper order processing, financial accounting, warehousing, and inventory management systems. Erabia’s platform offers these systems as part of our standard offering. Some clients, however, already have one or more of these systems, which we help them integrate with the platform.
The first and most challenging step for “brick and mortar” stores that decide to go online is the digitizing of their product catalog. Recognizing this, Erabia offers our experienced merchandising and photography staff to help our clients produce high quality digital catalogs complete with photos, product description, product coding, and pricing information.
We bring with our platform the most favorable payment processing rates in the MENA region. Our platform comes integrated with payment processing services that the client may choose to utilize. We are also able to integrate the platform with virtually any payment processing system that our clients choose.
Customer satisfaction and retention are key to the success of any business especially in the online world where customer ratings, more than any other factor, drive the traffic to or away from the store.